It is common practice to have production goals for the office and clinical team members. However, every team member has an associated value of what their time is worth, and every task has a value as well. These are numbers that are often forgotten, yet just as important as the other numbers we calculate when analyzing practice profitability.

I am going to tell you the story of a colleague that made a serious professional mistake, one that almost cost her a career. Mistakes, errors, flubs, oversights, whatever word you use…. they happen everywhere, even in the dental office. We are imperfect and emotional human beings, and we have to remember that, if and when the time comes to face the music.

Standard Operating Procedures (aka SOPs) go far beyond your employee office manual and job descriptions. You need them to establish office guidelines and acceptable practices, and act as a permanent “to-do” list for everyone...

Change is inevitable and expected – it really is. Yet how often do we fight change at the office, when we are the ones that need to adapt?

Turnover is inevitable. It is something that we have to accept as part of owning and running a business and no industry is immune. There are thousands of studies about the financial impact of having to replace employees, not to mention the stress it places on the team. I’ve put together a list of tips that will help you keep your sanity and increase your chances of finding the right person for the job.